1. GENERAL CONDITIONS
1. This offer establishes the order of interaction between the online store (ocean-clo.com)ocean-clothes (FOP OCEAN (FOP Voytenko Anna Vladimirovna). (Ukraine, 61045, Kharkiv region, Kharkiv city, Kharkiv, 7 Block OTHAKAR YAROSH PROVULOK, bldinok ) Ukraine, Kharkiv, Pushkinskaya str. 65) and customers of Internet-shop OCEAN-CLOTHES – individuals and entities who have placed the order via the “Cart”, located on the site (ocean-clo.com).ocean-clothes (ocean-clo.com).
2. the online store vonavin.com sells and delivers the goods all over Ukraine.
3. the online store vonavin.com sells goods in retail. According to the law of Ukraine “About protection of consumer’s rights” the goods can be returned.
When ordering on the website, the client unconditionally accepts these terms and confirms that he/she is familiar with them.
2. ORDER PLACEMENT
The order placement is done by the customer by adding the goods to the shopping cart.
2. The order is considered to be duly completed if:
2.1. the customer has completed all fields of the form to identify and contact the customer;
2.2. NAME AND SURNAME;
2.3. contact phone number;
2.5. Desired method of payment (payment methods are listed in p. 5.1.);
2.6. Desired mode of delivery; 2.6.
3. ORDER ACCEPTANCE
1. Upon receipt of the order, the manager of online store vonavin.com checks the availability of the product and, if the order is in accordance with clause 2.2 of these terms, accepts the order and contacts the client to confirm the details.
2. 2. Upon receipt of the order the client has the right to refuse the order or make changes to the order (remove/add items to the order, change the characteristics of the goods (color, size, quantity, etc.). After the bill has been paid, the goods items cannot be removed from the order.
4. ORDER FORMING
1. Managers of Internet-shop (ocean-clo.com) create an order. Orders which are “PREPARED”, formed and confirmed by 15-00, are shipped the same day. In the event that you have made an order on Sunday or a holiday, its shipment is shifted to the first working day following the day of registration of the order. The sender city is Kiev.
2. In case of unavailability of any product at the online store (ocean-clo.com )ocean-clothes manager may offer the customer to replace the missing product to any other product. With the consent of the customer this product is added to the order, if not consent order passes to the status of “ABSTAINMENT”.
3. At the end of the order formation process, the online store manager (ocean-clo.com) notifies the client about the status of the order and draws an invoice to the client for payment, if the chosen method of payment corresponds to p. 5.1.2.
5. PAYMENT OF ORDER
The following methods of payment are available: 1:
1.1 Payment upon receipt (cash on delivery);
1.2 Payment by card online;
1.3 Payment through liqpay system:
1.4 Payment via invoice.
You can pay for your order in cash upon receipt of the parcel in any department of Novaya Pochta. The commission for the transfer of funds paid by the buyer. The cost of remittance cash on delivery is 50 UAH + 2% of the amount (a fee “Nova Pochta”). Payment of the order from Visa or MasteCard on the site immediately after registration of the order through the system liqpay. Payment is made on the page, which is protected by security certificates. You pay only for the cost of goods, the commission for online payment is not charged.
6. ORDER DELIVERY
1. Delivery by postal services is made at the expense of the customer at the carrier’s rates by the following methods:
1.1. delivery service “Nova Posta”;
1.2. delivery service “Ukrposhta”.
Internet-shop (ocean-clo.com )ocean-clothes is considered to fulfill its obligation to deliver the order at the moment of delivery service transfer. The client bears the risk of loss or damage of the product after its transfer to the delivery service.
The online store (ocean-clo.com )ocean-clothes agrees the method of delivery with the client, but has the right to choose and use any delivery method that is most favorable for itself at its discretion.
1.Goods of proper quality ordered at vonavin.com which do not fit for any reason (style, size, color) may be returned and exchanged within 14 days excluding the day of purchase if
– absence of traces of use and wear;
– preservation of the trade dress and consumer properties;
– original and undamaged packaging and labels.
The shipping costs for the return/exchange of goods shall be paid by the buyer.
* Exception: manufacturing defect or assortment (different size, color, or part number). In this case the return is paid by vonavin.com.
Goods of improper quality (after use or with damaged labels) ordered at (ocean-clo.com )ocean-clothes, exchange and return are not subject to exchange and return.
The return process:
Fill out the return form;
Mail the item and the completed form to the address listed on the return form;
Receive the money by bank transfer*.
Money return term – within 10 working days from the moment of receiving of the return by the manager of the Internet-shop.
* If you received the goods with defects or not what you ordered, and you paid for the delivery – the manager will offer free delivery of your next order.
Fill out an exchange form;
Send the goods and the filled in form to the address indicated in it;
To contact the manager of the online-shop for an exchange.
Sending the order for exchange is carried out after its full completion and receipt of return by the manager of the online store.
The full list of goods and the text of the Law of Ukraine “About Protection of Consumer Rights” can be found here
If the returned goods cannot be exchanged or returned, the goods are sent back at the expense of the customer.
In case of failure to comply with the conditions online store (ocean-clo.com )ocean-clothes has the right to refuse a claim for defects or shortages of any product.